Customers who have seen their electric bills skyrocket in recent weeks are being urged to file complaints with the state Public Utility Commission (PUC), according to Senator Lisa Baker (R-20).
During a Senate Appropriations Committee hearing today, Baker and other members of the committee said they have been inundated with calls from consumers who switched to certain alternative electricity suppliers offering variable rates and have seen huge hikes in their bills.
“PUC commissioners acknowledged that the problem is widespread and are urging customers who have been affected to file a complaint with their consumer protection office, including marketing materials, bills, contracts and conditions,” Baker said.
The PUC has created a consumer alert on its website urging customers to contact their supplier; check their contracts; evaluate competitive offers; sign up for budget billing, a payment arrangement or assistance programs; and conserve energy.
Consumers who feel the competitive supplier they are using has violated the PUC’s regulations on marketing practices are encouraged to call the PUC at 1-800-692-7380 to file a complaint or go to www.puc.pa.gov and click on “Filing & Resources.” Information can also be found at www.PAPowerSwitch.com
“The bitter winter, combined with variable rates, has placed a huge financial hardship on many Pennsylvania residents,” Baker said. “I urge those who have been affected to contact the PUC so that it can further investigate the issue.”
Contact:
Jen Wilson jwilson@pasen.gov
(570) 675-3931